Expert
Research
Services
THE DEDICATED TEAM YOU
NEED FOR QUANTITATIVE
PRIMARY RESEARCH
When you need a partner to execute your primary research survey, our Research Services team has you covered. You’ll be assigned a dedicated, seasoned Rep Data project manager — who will get to know you and your needs.
Our process starts and ends with a thoughtful, creative, and highly-collaborative approach to delivering the data you need quickly and accurately, every time.
WHAT WE DO
While you focus on what you’re good at — research, analytics, and insights — we focus on what we’ve perfected, the data collection process for primary quantitative research.
Consumer & Business Professionals
We use unbiased, innovative, multi-sourced aggregation to find any respondent you need.
Fraud Protection
We use 5 layers of fraud protection, including advanced technology and human expertise, to deliver high quality data you can trust.
Data Cleaning
We automatically clean data for you multiple times during fielding on every project to meet your deadlines and budget.
Project Management
We hire experienced project managers who know what to look for and consistently communicate to ensure you have one less thing to worry about.
We’re Raising the Standards
Our relentless pursuit of finding and delivering the highest-quality datastarts and ends with a thoughtful, creative, and highly collaborative approach todelivering clean primary research data for every project.
Unmatched Experience
With decades of experience, we’ve seen the good, the bad, and the ugly. This allows us to understand your data needs faster, budget accurately from day one, and communicate clearly with one point of contact throughout the project.
Unbiased Multi-Source Data
We don’t own our own panel. With access to 250+ sample sources globally, we can access every audience type, from the most common to the most challenging.
Higher Standards of Quality Control
Our experienced team’s know-how, combined with five levels of technological fraud mitigation, including digital fingerprinting, text analytics, respondent-level tracking, and proprietary hidden variable techniques, ensures you get the highest-quality data.
Solutions-Driven, Proactive Customer Experience
We constantly monitor and verify the survey throughout the process and keep you regularly updated on the status of the project. From understanding your needs to project execution and data delivery, we strive to serve as a collaborative and seamless extension of your team.
Our Process
PRE-FIELD
We’ll pretest screening questions to determine the qualifying or incidence rate, and the degree of difficulty in getting the sample you need, and we’ll provide a straightforward estimate of the range of respondents who will qualify for the survey.
Your team:
- Defines target audience
- Designs the survey
- Shares research objectives
Our Team:
- Confirms the sampling to achieve desired research results
- Provides feasibility and pricing
- Verifies Research Defender data quality settings
IN-FIELD
While your survey will be set up for success, we never “set it and forget it.” A soft launch will verify if the program is working as intended before a full launch is released. Our proactive team takes a multi-pronged approach to preventing fraud and cleaning your data throughout the project. Research Defender will evaluate survey engagement and open-ended text and identify duplicates and fraud. Our project managers further supervise a data cleaning process that uses machine learning to evaluate 16 quality checks to be certain you receive the highest-quality data - every time.
Your team:
- Checks soft launch data
Our Team:
- Monitors fraud controls through Research Defender
- Cleans data in real time
- Is fully accountable for delivering your full sample on time and within budget
POST-FIELD
While our data cleaning process is facilitated by advanced technology powered by Research Defender, human oversight is critically important. That’s why our experienced team cleans your data throughout the process. Your data file is then delivered with a quick snapshot of our suggested removals. We'll review the results with you and debrief on what worked and didn't, and how we can improve.
Your team:
- Perform analyses
- Audits sample
Our Team:
- Ensures quality
- Discusses audit findings
- Debriefs the project experience
Our Research Services team would love to work with you
We thrive on tackling the most demanding data collection challenges for clients worldwide – in B2B, B2C, and hard-to-reach niche markets. This relentless pursuit of the highest-quality data while delivering the best customer service is what we live for.